Privacy Policy

Introduction

At idazery ("we", "us", or "our"), we are committed to protecting your privacy and keeping your information safe. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital journaling and planning platform at idazery.com (the "Service").

Please read this Privacy Policy carefully. By creating an idazery account or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this Privacy Policy. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our Service, and information from third-party sources.

1. Information You Provide to Us

When you create an account and use our Service, we collect the following information:

• Account Information: Email address, username, and password (encrypted)
• Profile Information: Optional information such as your name and language preference
• Content: Your journal entries, plans, tasks, and any other content you create within the Service
• Payment Information: When you purchase a Pro or Premium subscription, our payment processor (Stripe) collects your payment card details. We do not store your full payment card information on our servers.
• Communications: When you contact us for support or feedback, we collect your name, email address, and the content of your message

2. Information We Collect Automatically

When you access or use our Service, we automatically collect certain information:

• Device Information: Device type, operating system, browser type and version, screen resolution
• Usage Information: Pages visited, features used, time spent on the Service, click patterns, and interaction with content
• Log Data: IP address, access times, browser type, referring/exit pages, and operating system
• Location Information: Approximate location based on IP address (country and city level)
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities. For more details, see our Cookie Policy.

3. Information from Third-Party Sources

We may receive information about you from third parties, such as:

• Payment Processors: Stripe provides us with transaction information and payment status
• Analytics Providers: Google Analytics provides us with aggregated usage statistics

How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Maintain Our Service

• Create and manage your account
• Enable you to access and use the features of our Service
• Store your journal entries and plans securely in the cloud
• Process your subscription payments and manage billing
• Provide customer support and respond to your inquiries

To Improve and Develop Our Service

• Analyze usage patterns and trends to improve user experience
• Develop new features and functionality
• Monitor and analyze the effectiveness of our Service
• Conduct research and testing to improve our Service

To Communicate with You

• Send you service-related emails (account verification, password resets, trial reminders, subscription updates)
• Notify you about changes to our Service or policies
• Send you updates about new features (you can opt out at any time)
• Respond to your comments, questions, and support requests

For Security and Legal Compliance

• Detect, prevent, and address technical issues, fraud, and security threats
• Protect the rights, property, and safety of idazery, our users, and the public
• Comply with legal obligations and respond to lawful requests from authorities
• Enforce our Terms of Service and other policies

Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties. We only work with trusted service providers who help us operate our Service, and we never share your journal content or personal data for marketing or advertising purposes.

Service Providers

We work with trusted third-party service providers who help us operate our Service. These providers have access only to limited technical information necessary to perform specific tasks on our behalf and are obligated to protect your information:

• Payment Processing: Stripe processes subscription payments securely. We do not have access to your full payment card details.
• Cloud Hosting: Amazon Web Services (AWS) hosts our infrastructure. Your data is encrypted and stored securely.
• Analytics: Google Analytics helps us understand how users interact with our Service through aggregated, anonymized data.
• Email Services: Transactional email providers deliver account-related notifications (verification emails, password resets, etc.).

Business Transfers

If idazery is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Service before your information becomes subject to a different privacy policy.

Third-Party Services

Our Service integrates with the following third-party services. Each has its own privacy policy governing how they handle your data:

Stripe (Payment Processing)

We use Stripe to process subscription payments. When you purchase a Pro or Premium plan, Stripe collects and processes your payment information. We do not store your complete payment card details on our servers. Stripe is PCI-DSS compliant and adheres to strict security standards.

Learn more: Stripe Privacy Policy

Google Analytics

We use Google Analytics to understand how visitors use our Service. Google Analytics collects information such as how often users visit our Service, what pages they visit, and what other sites they used prior to coming to our Service. This information is collected in an aggregated and anonymized form.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Learn more: Google Privacy Policy

Amazon Web Services (AWS)

We use AWS to host our Service and store your data. AWS provides industry-leading security measures to protect your information, including encryption at rest and in transit. Our servers are located in secure data centers with robust physical and digital security controls.

Learn more: AWS Privacy Policy

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

Security Measures

• Encryption in Transit: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols
• Encryption at Rest: Your journal entries and personal data are encrypted when stored on our servers
• Password Protection: Your password is hashed using strong cryptographic algorithms and never stored in plain text
• Zero Access to Your Content: idazery employees and contractors do not have access to your journal entries or personal content
• Regular Security Audits: We conduct regular security assessments and updates to protect against vulnerabilities
• Secure Infrastructure: Our hosting provider (AWS) maintains strict physical and digital security controls

Your Responsibilities

While we implement strong security measures, you also play a role in keeping your account secure:

• Choose a strong, unique password for your idazery account
• Never share your password with anyone
• Log out of your account when using shared or public devices
• Keep your device and software up to date with the latest security patches
• Notify us immediately if you suspect unauthorized access to your account

Data Retention

We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements.

Active Accounts

While your account is active, we retain all your information, including your journal entries, plans, and account details, to provide you with continuous access to our Service.

Account Deletion

If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal, regulatory, or security purposes. Specifically:

• Journal Content: Deleted within 30 days
• Account Information: Deleted within 30 days
• Aggregated Analytics Data: Anonymized data may be retained indefinitely for statistical purposes

Inactive Accounts

Free accounts (Start plan) that have been inactive for more than 3 years may be deleted after we send you a notification email giving you the opportunity to reactivate your account. Pro and Premium accounts remain active as long as your subscription is current.

Your Rights and Choices

You have certain rights regarding your personal information. Depending on your location, these may include:

Access and Portability

Right to Access: You can request a copy of the personal information we hold about you.

Right to Data Portability: You can export your data at any time. Export options vary by plan:

• Pro Plan: Export to PDF and TXT formats
• Premium Plan: Export to PDF, TXT, JSON, and Markdown formats (complete data export)

All exports are available through your account settings and can be transferred to another service or stored locally.

Correction and Deletion

Right to Correction: You can update or correct your personal information at any time through your account settings. If you need help, contact us at support@idazery.com.

Right to Deletion: You can delete your account and personal information at any time from your account settings. Once deleted, your data will be permanently removed within 30 days.

Control and Restriction

Right to Object: You can object to certain processing of your personal information, such as marketing communications.

Right to Restriction: You can request that we restrict processing of your personal information in certain circumstances.

Marketing Communications

You can opt out of receiving marketing emails from us at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by adjusting your preferences in your account settings. Please note that you cannot opt out of receiving service-related emails (such as account verification, password resets, or subscription updates).

How to Exercise Your Rights

To exercise any of these rights, please contact us at support@idazery.com or through your account settings. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

International Data Transfers

idazery operates globally. Your information may be transferred to, stored, and processed in countries other than your country of residence, including countries where our service providers operate.

We ensure appropriate safeguards are in place to protect your data when it is transferred internationally, in accordance with applicable data protection laws.

By using our Service, you acknowledge and agree that your information may be transferred and processed in accordance with this Privacy Policy.

Age Requirement

Our Service is intended for users aged 16 and older. We do not knowingly collect personal information from anyone under 16. If you are under 16, please do not use our Service or provide any information to us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last updated" date at the top of this Privacy Policy
• Notify you via email if the changes are significant
• Post a notice on our website or within the Service

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us by email at support@idazery.com

We will respond to your inquiry as soon as possible, typically within 72 hours during business hours for general inquiries and within 30 days for formal data protection requests.